Do your homework before selecting a stone fabricator. Be sure to ask the following questions of any fabricator you or your contractor/kitchen dealer are considering.

  • Are your field employees insured?
    • Make sure the fabricator you use has general liability and workers’ compensation insurance covering all employees working in your home. Simply request an insurance certificate from the company. If someone works in your home without adequate insurance, you could be liable. Stone is heavy and dangerous to handle, you don’t want to risk having uninsured people working in your home.
    • Rumford Stone does not use subcontractors to perform any of its work. We’ll gladly provide you with an insurance certificate upon request.
  • Have your field employees had background checks?
    • There is great peace of mind knowing that the people working in your home have not had a criminal past that could compromise the safety of you, your family, and your property.
    • All Rumford Stone field personnel have had civil and criminal background checks prior to being able to enter our customer’s homes.
  • Can you provide me with a written warranty?
    • Beware the “tail light warranty”. The warranty that leaves when the contractor drives away. Industry standard is one year or longer. Ask your fabricator to provide a written warranty and inquire as to the company’s length of time in business. You want to work with a company that you feel will be around if any issues arise.
    • Rumford Stone warranties its countertops for as long as you own your home.
  • Can I come visit your facility and/or see my stone prior to fabrication?
    • Be wary of a fabricator who won’t allow you view the material prior to fabrication or who is reluctant to let you see their fabrication shop. Never buy natural stone without inspecting the actual slabs first. This is your only opportunity to ensure you’re getting what you pay for. Seeing a fabricator’s facility before signing a quote is a good way to size up the company you’re hiring.
    • Rumford Stone always requires a stone inspection or a signed waiver if the customer doesn’t want to see the material. We’d also welcome the opportunity to make an appointment to show you our warehouse and shop.